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FOS to slash budget by 20% in 2014/15

The Financial Ombudsman Service is cutting its budget by 20 per cent in 2014/15 as complaints are expected to fall.

In its annual plan and budget for 2014/15, published today, the FOS says it will no longer charge businesses an extra £350 for payment protection insurance claims.

It is also freezing the case fee paid by businesses at £550, which is payable after the 25th case. The industry levy is also being maintained at its current level of £23.3m.

The budget cut follows a £34m underspend last year as the FOS also received nearly £30m more than expected in case fees.

In 2013/14 the FOS expected to collect £286m but is now predicting £314m. Next year it plans to collect £252m.

This year it made a budget to spend £267m but is now expecting just £233m. Next year it plans to spend £260m.

The FOS is expecting to answer 1.8 million enquiries next year and deal with 64,000 bank complaints, 32,000 insurance cases and 150,000 new PPI cases.

The FOS has a backlog of PPI cases but aims to reduce the overall stock to under 270,000 by resolving a record 320,000 cases next year.

Interim chief executive and chief ombudsman Tony Boorman says: “We’re not out of the PPI woods yet. While we expect the volumes of PPI complaints to decline, the numbers are still likely to be substantial.

“Our plans take this into account – but we will still be relying heavily on the patience of consumers and the cooperation of businesses, before we will be able to draw a line under the PPI saga.”

New cases Actual Forecast budget 
  2012/13 2013/14 2014/15
Banking  68,706 60,300 64,000
Consumer credit 8,470 7,700 8,000
Insurance (not PPI) 33,172 33,000 32,000
Investments and pensions 19,834 16,000 16,000
PPI 378,699 350,000 150,000
Total 508,881 467,000 270,000


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There is one comment at the moment, we would love to hear your opinion too.

  1. Oh that’s handy seeing as there cant be a lot of PPI cases left ?

    Sounds a bit like we have had the lions share of your money lets get some good PR

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