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FOS to accept complaints from “micro-enterprises”

The Financial Ombudsman Service will accept complaints from “micro-enterprises” with a turnover of less than €2m from November this year.

A new definition will be introduced for the type of business that can bring complaints to the FOS in line with European Union law.

Currently private individuals, small businesses with an annual turnover of less than £1m, charities with a yearly income of under £1m and trusts with net assets under £1m can make use of the scheme.

But under the new rules to come into force on November 1, only private individuals and micro-enterprises can bring a complaint to the ombudsman.

A micro-enterprise is defined as a company with an annual turnover of under €2m, or approximately £1.7m, and fewer than 10 employees.

The latest issue of Ombudsman News states: “The proportion of complaints referred to us by smaller businesses increased slightly last year from 2 per cent to 3 per cent of all cases.

“The small rise in complaints brought by businesses may reflect our outreach work in this area, which has included liaising with smaller-business trade associations and networks, taking part in events such as Business Start-Up shows and arranging targeted coverage in specialist business-to-business publications.”


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There is one comment at the moment, we would love to hear your opinion too.

  1. Clarity required.
    The complaints should only be accepted about advice given at the time the ‘enterprise’ had a turnover of the required amount, not when it has fallen later on which is when complaints are often generated in an attempt to obtain some finance, just as many other complaints from ‘consumers’ are. I won’t hold my breath because the FOS will twist the rules to suit as usual.

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