Lloyds Banking Group has topped the Financial Ombudsman Service’s list of most complained about financial services groups for the first half of the year.
LBG had the most complaints referred to the FOS between 1 January and 30 June with 27,745 complaints.
Barclays was the most complained about individual business with 24,457 FOS complaints.
Over the same period, the FOS upheld 74 per cent of complaints against Lloyds TSB Bank and 53 per cent of complaints against Barclays Bank. Complaints against both banks mainly related to payment protection insurance.
HSBC had 9,960 complaints referred to the FOS, credit card company MBNA had 9,613 complaints and Royal Bank of Scotland had 8,460.
Sesame had the most complaints out of the adviser firms with a total of 138 new complaints. Openwork had 100 new FOS complaints, St James’s Place had 47 new complaints, Personal Touch had 44 complaints and Positive Solutions had 40.
The FOS upheld 31 per cent of complaints against Sesame, 19 per cent of complaints against Openwork and 27 per cent of SJP complaints. It upheld 32 per cent of complaints against Personal Touch and 49 per cent of PosSol complaints.
Sovereign IFA director Mark Hibbitt says: “The image of banks has definitely taken a knock, which can only benefit advisers.”