Sesame was the most complained about advice firm to the Financial Ombudsman Service in the second half of 2014, the latest data reveals.
The FOS has today published a breakdown of the complaints it received between 1 July and 31 December last year.
It received 142 complaints about Sesame, down from 213 complaints in the second half of 2013. Around a quarter of the complaints were upheld.
Openwork was the second most complained about adviser business, with 82 complaints lodged against the firm in the second half of 2014, of which 16 per cent were upheld. This is down from 101 complaints a year ago.
St James’s Place received 47 complaints, of which 45 per cent were upheld. This is down from 96 complaints in the second half of 2013.
Personal Touch Financial Services was the next most complained about advice firm with 35 complaints, of which 13 per cent were upheld. This compares to 78 complaints against the business a year ago.
The FOS only publishes data where it has received at least 30 new complaints and resolved at least 30 complaints over a six month period.
The firm it received the most investment complaints against during the second half of 2014 was Barclays. It received 175 investment-related complaints against the bank, of which around half were upheld.
The second highest number of investment complaints was made against Lloyds Bank at 133, followed by Yorkshire Building Society at 105 complaints.
For life and pensions complaints, Prudential topped the list with 280 complaints.
This was followed by Phoenix Life with 232 pensions-related complaints, and Aviva with 212 complaints.