The Financial Ombudsman Service received more complaints about Sesame than any other adviser firm in the first half of the year, although only 20 per cent of Sesame complaints over the same period were upheld.
The latest complaints data from the FOS shows there were 292 complaints referred to the FOS about Sesame between January and June, a rise of 111 per cent from 138 in the first half of 2012.
Openwork was the second most complained about adviser firm, with the number of complaints against the firm up 42 per cent from 100 in the first half of last year to 142 between January and June.
St James’s Place received 97 FOS complaints, up 106 per cent from 47 complaints during the same period last year.
Personal Touch Financial Services saw its number of complaints double from 44 to 88, while complaints about Positive Solutions rose 55 per cent from 40 to 62 over the same period.
Chase de Vere had 33 complaints referred to the FOS in the first half of the year. There are no comparative figures as the FOS only publishes data where it has received at least 30 new complaints and resolved at least 30 complaints over a six month period.
Between January and June the FOS upheld 32 per cent of complaints against Openwork, and 27 per cent of complaints against SJP.
It also upheld 20 per cent of PTFS complaints and 39 per cent of Pos Sol complaints.
Chase de Vere, which had the lowest number of complaints, had the highest proportion of complaints upheld, with the FOS upholding 65 per cent of complaints against the firm.
A spokesman for Sesame says: ”Sesame’s experience reflects the wider industry trend, with increasing numbers of cases being referred to the FOS. Claims management companies are behind many of these referrals, with cases referred regardless of the merits of the complaint.
“Sesame has seen a continued improvement in its upheld rate, from 31 per cent in the first half of last year down to 20 per cent, which is significantly better than the industry average of 64 per cent.
“We are satisfied the procedures we have in place ensure a consistent and fair approach to complaint handling and treating customers fairly.”