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FOS reveals most complained about adviser firms

Latest complaints data from the FOS shows there were 213 complaints about Sesame in H2 2013 – down from 263 complaints in H2 2012. Twenty-six per cent of cases were upheld during the final six months of 2013.

Openwork was the next most complained about adviser business, with 101 complaints in the second half of 2013. This figure has dropped from 132 complaints in the same period during 2012, with 27 per cent of cases against Openwork upheld during the second half of 2013.

St James’s Place was the third most complained about advice firm with 96 complaints, up from the 89 complaints against the firm received by the FOS in the last six months of 2012. Forty per cent of cases against SJP were upheld.

The FOS received 78 complaints about Personal Touch Financial Services, up from 68 in 2012, with only 13 per cent of cases upheld.

Positive Solutions had 49 complaints during the final six months of 2013 compared with 77 complaints in 2012, with 54 per cent upheld.


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