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FOS receives over 25,000 PPI complaints this year, reveals Which?

The Financial Ombudsman Service has received more than 25,000 complaints about payment protection insurance so far this year, according to Which?.

The consumer body says the number of complaints received has increased 10-fold on last year’s complaints about the insurance.

Which? says the Ombudsman has now written to the Financial Services Authority about the issue after it noted that a significant proportion of complaints that were being upheld, made it think there was “widespread consumer detriment”.

Which? Money editor Martyn Hocking says: “After years of campaigning by Which? it’s good to see other organisations such as the Competition Commission, Office of Fair Trading and the FSA are voicing their concerns.

“Although the FOS was set up to deal with individual complaints it makes sense that if so many consumers are complaining about the same issue that they take this up as a collective compliant and force companies to treat their customers fairly.”


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In Focus — May 2015: private medical insurance market in Germany

Welcome to the latest edition of In Focus. In this issue, Jelf examines the private medical insurance market for employers with expatriate workforces in Germany. This includes the common challenges faced in sourcing appropriate coverage, along with a selection of available solutions. This will be of particular interest to HR/reward decision makers with employees based in Germany. It will assess the cultural norms, risks and backdrop that are relevant to organisations with expatriate staff in this location.


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