According to the FOS Corporate Plan and 2010/11 Budget, published today, the industry levy will remain at £19.5m and case fees will remain stable at £500.
The number of free cases granted to firms will remain at three.
FOS says it expects a 27 per cent increase in its workload in 2010/11 to a record 210,000 closed complaints, up from 165,000 in the current financial year.
It says as a result operating costs will increase from £96.6m, forecast for 2009/10, to £113.5m in 2010/11.
This includes the cost of 300 additional casework staff needed to help resolve the expected 210,000 complaints.
Income for 2009/10 is expected to be £1.3m above budget, but expenditure is expected to be £4.3m above budget, resulting in a deficit of £2.7m rather than the budgeted surplus of £0.3m.
Despite this FOS says the minimum levy for IFAs and mortgage brokers is likely to decrease in 2010/11, subject to a separate FSA consultation.
The ombudsman’s average cost of handling a case is forecast at £587 for 2009/10 and is expected to fall by 8 per cent to £540 in 2010/11.
FOS says the substantial increase in the volume of new cases expected in 2010/11, rising to 190,000, takes account of initial forecasts from the financial services industry and reflects the continued impact of the recession.
Of the new cases it expects 85,000 banking complaints, 23,600 insurance complaints, 25,200 investment cases, 10,200 consumer credit complaints and 46,000 PPI complaints.