Speaking at a Tax Incentivised Savings Association conference in London today, FOS external relationship manager Niall Jeewoonarain said the FOS expects 975,000 enquiries and 150,000 new cases during the current financial year.
He said the FOS expects to resolve 165,000 cases this year, which is more than the number of new cases because it is expecting to tackle a large number of existing payment protection insurance complaints.
Of the new case, it expects to see 65,000 banking and credit complaints, particularly regarding mortgages. It expects around 50,000 complaints relating to insurance and 35,000 relating to investments and pensions.
Jeewoonarain said: “We actually expect to resolve more cases this year because of some changes we have put in place internally including restructuring and recruiting.
“We have outsourced external adjudicators from Deloitte who will look specifically at PPI complaints because we do not think these complaints will last very long.”