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FOS appoints new independent assessor

The Financial Ombudsman Service has appointed Linda Costelloe Baker as its new independent assessor, to succeed Michael Barnes who retired at the end of May after eight years in the post.

The role of the independent assessor is to carry out a final review of the level of service provided by the FOS, in cases where a user of the service has had their complaint reviewed but remains dissatisfied.

Costelloe Baker was the Scottish Legal Services Ombudsman for six years and the Independent Monitor for Entry Clearance for three years, following ten years as a management consultant specialising in service quality, complaints handling and organisational design and development.


Solvency II to hit insurers’ credit ratings

Rating agency Fitch is predicting that Solvency II will hit insurers’ credit ratings from 2012 and lead to capital-raising, restructuring and consolidation. It says most insurers’ capital adequacy is unlikely to change materially as a result of the new directive but it expects Solvency II to bring consolidation as well as some insurers being forced […]


A fine balance for property

Annual house price inflation was at 9.8 per cent in May, according to Nationwide, while the Land Registry calculated it as 8.5 per cent in April. While I am happy to see prices creep up, I will be concerned if this trend continues much longer and property becomes overpriced while supported by ultra-low interest rates […]


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