The Financial Ombudsman Service has today announced the appointment of Natalie Ceeney (pictured) as chief ombudsman and chief executive.
Ceeney succeeds Walter Merricks who stepped down in October after ten years in the post.
She will join as chief ombudsman on March 22, 2010 from the National Archives, where she is chief executive and keeper of the public records.
She was formerly director of operations and services at the British Library and previously led strategic consultancy projects across a range of industries at McKinsey & Company.
Until Ceeney formally takes up the position David Thomas will continue to carry out the responsibilities of the post on an interim basis.
FOS chairman Christopher Kelly says: “Natalie Ceeney takes up the position of chief ombudsman at a turning point for the ombudsman service. Set up ten years ago to deal with 30,000 complaints annually, we are now gearing up for an annual workload of 200,000 cases.
“The challenges and demands now facing us are ones that Natalie will be ideally positioned to meet with her extensive experience in strategic change management and engagement with a range of government departments and stakeholders. She is an outstanding individual and my board and I look forward to working with her.”
Ceeney adds: “The exceptional demand placed on the ombudsman service in recent times clearly reflects public regard for the ombudsman as the independent, impartial and accessible provider of justice.
“I look forward to working with colleagues at the ombudsman service as well as with all the ombudsman’s customers and stakeholders to ensure we build on existing successes in providing access to redress and helping to underpin confidence in financial services.”