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First Complete hires ex-Openwork mortgage relationship manager

First Complete has appointed former Openwork mortgage relationship manager Karen Hedges as mortgage manager.

From 1 October, Hedges will manage the mortgage desks for both First Complete and TMA, working alongside LSL’s director of mortgage services for the financial services division David Copland. Hedges will report to sales operation director Toni Smith.

First Complete chief executive Jon Round says: “Karen is real catch and we are very fortunate to have her come to join the team at First Complete. She has extensive experience of the mortgage market and will be a real asset to First Complete, TMA and our adviser members.”

Hedges says: “I am really excited about working for a company that focuses purely on mortgages and protection, as that is where my experience and expertise lies.”



Santander sets out RDR investment advice plans

Santander will offer face-to-face investment advice post RDR to customers with existing savings and investments of at least £25,000. The investment advice service will be restricted to products from Santander Asset Management. Santander will launch its RDR advice service towards the end of year. Customers will also be advised on Santander’s savings and banking products, […]


Aviva launches auto-enrolment proposition

Aviva’s automatic enrolment solution for employers has gone live today. The provider’s new online tool, called ‘Auto-enrolment Manager for Employers’, is designed to help employers comply with their auto-enrolment duties. The system allows employers to connect to multiple pension schemes and payroll systems, and can be used across other providers’ pensions. In addition, Aviva says […]

Advisers say Aifa and Zurich should not compromise on longstop

Advisers have welcomed Aifa and Zurich’s move to limit liability for financial advice but some say the proposals are a “fudge” and there should be no compromise on the longstop issue. Aifa and Zurich published a report last week which aims to tackle the lack of a longstop for financial services as part of their […]


HSBC prepares for D2C platform launch

HSBC is preparing to launch a direct-to-consumer platform powered by technology provider FNZ. The group is also looking to FNZ to power a platform for its in-house advisers. It has not set launch dates for either proposition. FNZ already supports the HSBC Workplace Retirement Service proposition, which formally launched in November 2010. FNZ powers a […]


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