The Financial Services Ombudsman Scheme Board has appointed Ian Marshall as its chief operating officer.
Marshall's responsibilities will include the integration of the eight financial service ombudsman schemes.
The integration is expected to be completed by the second quarter of year 2000.
He will also be responsible for the FSOS's information technology, human resources and finance and will advise the board on a coherent charging structure.
Marshall is currently chief operating officer of Lendlease Europe. He will takeover the role in September.