The Financial Services Consumer Panel has appointed Sue Lewis as chair to replace Adam Phillips.
Phillips will step down on 1 July after nine years with the organisation and nearly five years as chair.
Lewis is currently the consumer advocate member on the Chartered Insurance Institute’s Professional Standards Board, and a trustee of the Personal Finance Education Group and Stepchange, a debt advice charity.
Lewis has also advised Which? on consumers and financial services, and worked with the Organisation for Economic Cooperation and Development on financial education.
Previously she has worked in senior civil service policy roles across a range of departments including HM Treasury, the Department for Education and the Cabinet Office.
FCA chairman John Griffith-Jones says: “I am pleased to have been able to make such a strong appointment as Consumer Panel chair. Sue Lewis has a passionate interest in consumer issues coupled with vast experience in financial services policy. I look forward to working closely with her and the panel.”
Griffith-Jones praised Phillips for his valuable contribution, long service and his input during the transition from FSA to FCA.