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Fidelity learns from mistakes

Further to Martin Blackie’s letter in last week’s Money Marketing about his recent unfortunate experience with Fidelity International, let me first say how sorry we are that he has has not received the standard of service which he should rightly expect from Fidelity. Second, let me say that we take such incidents extremely seriously. On receipt of Mr Blackie’s letter, we initiated a thorough investigation of the incident and its circumstances and we responded fully in writing.

I also phoned Mr Blackie to offer our apologies and to thank him for bringing this to my attention.

Last, while it is obviously uncomfortable to read about ourselves in such an unflattering light, we believe it is vital that advisers bring such matters to our attention so that we can learn from our mistakes.

Peter Hicks

Head of IFA Channel, Fidelity International,

London

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