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FCA to make advisers explain if they have not recommended cheapest mortgage

broker-clientsThe FCA has published proposals for changes to its mortgage sales requirements.

Under the proposals, where a mortgage adviser has recommended a mortgage which is not the cheapest deal meeting the customer’s needs, they will be required to explain why a cheaper mortgage has not been recommended.

The consultation follows on from the Mortgages Market Study published earlier this year. The FCA identified several ways its advice rules are acting as a barrier to the development of new tools to help customers choose and buy a mortgage.

The regulator found that consumers who would like to buy a mortgage on an execution-only basis find it difficult to do so because they are diverted to advice and because execution-only sales channels are not always easy to use.

It also found that many consumers are overpaying for their mortgages, even when they get advice.

FCA executive director of strategy and competition Christopher Woolard says: “The mortgage market is working well for most customers, but we have identified some areas where our rules are acting as a barrier to innovation. The changes we’ve announced today will allow firms to develop products and services which can truly meet the needs of customers.”

The FCA is also proposing to change its rules to make it clear that tools which allow customers to search and filter available mortgages are not necessarily giving advice. It will also be clearer that some forms of interaction, such as firms helping consumers with their applications, do not require advice.

UK Finance director of mortgages Jackie Bennett says: “The FCA’s proposals provide helpful clarity on the boundary between execution-only sales channels and mortgage advice.

“This should help ensure that firms can easily provide factual information to borrowers who opt to go through the execution-only route, helping them to choose or switch product quickly and efficiently. It will also support continued innovation, particularly in digital channels.

“The overwhelming majority of new loans are likely to continue being sold under an advised process, during which customers take part in a lengthy interview with the onus being on the lender or adviser to ensure that the mortgage is suitable for the borrower’s needs.

“UK Finance will be responding to this consultation in due course and will continue working with the FCA to make it easier for customers to choose the right product for them.”

The FCA is consulting on the new rules until 7 July 2019 and will publish its feedback and final rules around the end of the year.


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There is one comment at the moment, we would love to hear your opinion too.

  1. Julian Stevens 7th May 2019 at 4:56 pm

    And still the FCA remains wedded to the fantasy that customers who go to an adviser choose the product best suited to their particular needs and preferences. Mostly they don’t. They go with what the adviser recommends.

    That aside, it’s interesting to note the FCA’s intention to publish the feedback it receives in response to this latest consultation. Will this be ALL feedback submitted and will the FCA actually take any notice of any of it?

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