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FCA appoints new complaints commissioner

The FCA and the Bank of England have appointed Antony Townsend as complaints commissioner.

Townsend replaces Sir Anthony Holland, whose term as commissioner came to an end on 30 April.

The commissioner is responsible for the final stage of investigations into complaints relating to how the FCA and the Bank exercise their respective functions. The role is
independent of both bodies.

Townsend was previously chief executive of the Solicitors Regulation Authority. He has also worked for the Home Office and as director of education and standards at the General Medical Council.

He is currently chair of the UK and Ireland Regulatory Board of the Royal Institution of Chartered Surveyors.

FCA chief executive Martin Wheatley says: “The role of the commissioner is an important one. I look forward to working with the new commissioner to ensure that the system works for those who feel they have been treated unfairly by the regulators.”

Bank of England deputy governor Andrew Bailey says: “Independent challenge and scrutiny are crucially important for the health of the regulatory system. We are pleased Antony has been appointed as complaints commissioner and value the impartial judgement he will bring to the role.”

Townsend adds: “I am delighted to be taking up this role. It is essential that people can have confidence in how the regulation of financial services is undertaken.”

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