The FCA and the Bank of England have appointed Antony Townsend as complaints commissioner.
Townsend replaces Sir Anthony Holland, whose term as commissioner comes to an end on 30 April.
The commissioner is responsible for the conduct of the final stage of investigations into complaints relating to how the FCA and the Bank exercise their relevant functions. The role is independent of the regulator and the Bank.
Townsend was previously chief executive of the Solicitors Regulation Authority, and chief executive of the General Dental Council.
He has also worked for the Home Office and as director of education and standards at the General Medical Council. He is currently chair of the UK and Ireland Regulatory Board of the Royal Institution of Chartered Surveyors.
FCA chief executive Martin Wheatley says: “The role of the commissioner is an important one and I welcome Antony to the role. I look forward to working with the new commissioner going forward to ensure that the system works for those who feel they have been treated unfairly by the regulators.”
Bank of England deputy governor Andrew Bailey says: “Independent challenge and scrutiny is crucially important for the health of the regulatory system. We are pleased Antony has been appointed as complaints commissioner and value the impartial judgement he will bring to the role.”
Townsend adds: “I am delighted to be taking up this role. It is essential people can have confidence in how the regulation of financial services is undertaken.”