Exchange FS has won three contracts worth £2m each from IFA Chase de
Vere, Friends Provident and Bank of Ireland Insurance and Investments.
The nine-month project to install a back-office system for Chase de Vere
aims to make its admin more effective and improve service levels.
Exchange FS will create a system customised for Chase de Vere with the aim
of letting its 150 IFAs and 300 admin staff manage their client
relationships better by providing a single view of client activity. With
the new system, client data only has to be entered once, old records can be
accessed quickly and a full audit trail will be available for compliance
Chase de Vere's head office will have easy access to information for
compliance and management reporting and a commission-handling function will
mean payments can be checked accurately against expected payments.
Exchange FS's contract to develop a new software system for Friends
Provident will integrate the company's multiple direct-sales channel,
including its direct salesforce and call centre. It will also develop a
point-of-sale system for Bank of Ireland Insurance and Investments
Exchange FS chief executive Ges Whitmore says: “We are delighted to be
working with such a prominent IFA firm and the major contract with Friends
Provident bears testament to the strength of our proposition and endorses
the new strategy.”