Aegon has appointed former Skandia marketing director Nick Dixon to the role of investment director and Sainsbury’s marketing director Hillary Williams as director of customer value management.
The pair will take up their newly-created roles in September. Skandia announced Dixon’s departure in October last year as part of a cut of 200 jobs.
Williams was in her role at Sainsbury’s from 2007 to 2013.
Aegon UK managing director of customer solutions David Macmillan says: “The arrival of two new directors of Nick and Hillary’s calibre is great news for Aegon and our customers. In this post-RDR environment, the two key areas that will stand out as differentiators are clear, transparent and rewarding investment options and simple, engaging customer solutions.”
Dixon says: ”I look forward to the challenges ahead and working with the senior management team to ensure Aegon’s investment solutions are completely focussed on customer needs.”
Williams says: ”As far as customer interactions are concerned, this industry is steeped in complexity. We need to strip away that complexity and start delivering simple, transparent communications and develop ways of interacting with customers in they way they expect and desire.”