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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

David Shelton’s business tips: Making communications consistent

Most communications activity comes with a cost and it is important to achieve the best impact. In addition to well targeted content that is relevant to the recipient it is also essential to achieve consistency. You can use these high level questions to help identify if you have any gaps and opportunities for improvement. If […]

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Ukip to investigate advice ‘voucher’ system for retirees

Ukip has promised it will work to guarantee free advice to pensioners, as well as sharply increasing the budget for at-retirement guidance services. Alongside plans to overhaul state pensions announced yesterday, Ukip described current offerings from The Pensions Advisory Service and Citizens Advice as “completely inadequate”. It states that a Ukip government would make funds […]

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HSBC paves the way to replace chairman

HSBC is reportedly seeking a new chairman to replace Douglas Flint. Sky News reports the bank has appointed headhunters MWM Consulting to specifically replace Flint. HSBC has a long-standing relationship with headhunters MWM Consulting to recruit for non-executive directors.  Flint has served on the bank’s board since 1995, and took on the chairman’s role in 2010. While […]

Rayner Spencer Mills: Why we rate the Artemis Global Growth Fund

Ken Rayner and Graham O’Neill from RSM explain why they rate the fund, its investment process and how it can be used in a portfolio. The Artemis Global Growth Fund became a RSM ‘rated’ fund earlier this year. In this video, Ken Rayner and Graham O’Neill explain the fund’s investment approach, why they rate it, […]

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