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Ex-police squad offers to solve IFA cold cases

A firm of 300 ex-police officers is offering its services to IFAs to increase lead conversion rates and chase up paperwork from providers and clients.

BNH Associates, which has specialised in the personal injury sector, says the IFA market is a key area of expansion.

Director Paul Bedwell says the firm’s field team of 300 is made up 95 per cent of police officers who can help troubleshoot problems such as paperwork going cold.

He says BNHA staff will help explain paperwork to customers and ensure that customers understand procedures, acting as an agent of the adviser firm. He says conversion rates have gone up by 40 per cent for some firms.

Bedwell says: “Our field representatives’ team is made up of experienced, retired police officers, who are all retrained. This is backed by a dedicated office-based IT and administration fac-ility, ensuring smooth communication between the field and the end-client.

“Our offering is simple and the results can be quite startling. What we aim to do is turn around the conversion of sales leads quicker, improving customer service and making sure your customer leads do not go cold.”


Focus points

How advisers can use customer-focused marketing techniques to strengthen client relationships

F&C to close AIM growth fund

F&C Asset Management is set to close its AIM growth fund on October 30 due to lack of investor demand.The £7m fund was launched in September 2001, and has been run by Catherine Stanley since October 2004. Stanley also runs the group’s UK smaller companies fund.

Standard sets aside £100m to pay for post-float exodus

Standard Life has set aside £100m to plug losses caused by falling persistency rates and people cashing their policies after netting demutualisation windfalls. Standard Life says its demutualisation has delayed the impact of A-Day on its pension business and it expects increased pension lapses caused by A-Day to continue until April 2007. The firm is […]

Osborne rejects calls for tax-cutting plans

George Osborne has rejected calls to cut taxes from the right of the party, claiming that there is “no such thing as a tax-cutting Shadow Chancellor”. Speaking at a Cicero Consulting and Policy Exchange fringe event on Sunday, Osborne said it would not make any sense to propose tax cuts three years before the party […]


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