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Eurolife in pledge to improve IFA service

Eurolife Fund Managers has pledged to improve IFA service levels – which it admits have been poor in the past 18 months – as it launches two new products.

The provider is offering two lump-sum investment products it hopes will boost sales after a comprehensive review of its business found that service had slipped to a “less than brilliant” standard.

The products have been developed with IFAs as part of EFM&#39s aim to improve its service and offer a range of investments which are straightforward to sell.

The income secure plan is a five-year and two-month investment with the choice of fixed annual income of 8 per cent or monthly income of 0.62 per cent. It is linked to the FTSE 100 and S&P 500 stockmarket indices.

The investment plus plan is a five-year and two-month investment linked to the FTSE 100, S&P 500 and Nikkei 225 indices and offers a fixed annual income of 10 per cent or a monthly income of 0.8 per cent. Commission for both funds is 3 per cent.

Director Graham Devile says: “We are reviewing all our procedures to ensure that, in future, we once again have a reputation for first-class service.”

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