Consultancy firm Engage Partnership is offering workshops aimed at improving advisers’ soft skills and helping them communicate their adviser-charging model to clients.
The Better Client Relationships workshops are accredited by the Chartered Insurance Institute and count towards continuing professional development.
They cover complying with regulatory requirements on client management, how to encourage clients to see the value of advice and implementing a fee-based model. The events also cover behavioural finance and how behaviour affects clients’ attitude to risk.
The workshops can either be held as a one-day event, over a few days or as a week-long conference depending on the needs of companies. Engage has not yet finalised the cost of the workshops.
Engage director Chris Davies says: “There is a challenge in getting clients to understand fees and the RDR, and firms need to be equipped to address clients’ concerns where they do not see value in advice.”
Plan Money director Peter Chadborn says: “I can see the value in this for bigger firms but I would be worried for smaller firms thinking at this late stage that their existing client bank does not perceive the value of advice.”