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Elderly client is stranded by AMP

AMP Pearl has left an elderly client stranded after stopping door-to-door collection of premiums for industrial branch policies.

Ogilvie Robbie, 77, from Birkhill, near Dundee, took out a whole of life policy in 1990, paying £65 a year. The collection service was suspended in April this year and paying premiums for Robbie, a former farm worker who does not have a car, phone or bank account, has become impossible.

Adviser Kenneth Nicholl says Robbie has paid in around £900 and the sum assured is £640 but if the policy is surrendered, he will only receive £520.

AMP spokesman David Gwyer says there is no market value reduction but surrender penalties do apply.

He says the collection service was suspended after the collection company went into receivership but AMP has not ruled out resuming services for its 30,000 policyholders. “I think it is about as fair as we can be really until we have been through all the options,” says Gwyer.

Nicholl says: “They have not kept their end of the bargain. Mr Robbie is a poor man who has never taken a penny off the state in his life. They are not playing fair for folk like him. Returning his premiums in full would be at least small compensation.”

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