View more on these topics

Duncombe and Carvell join Abbey

Abbey for Intermediaries has appointed Jeremy Duncombe as head of field sales in a restructure of its intermediary distribution management team.

Jeremy Duncombe will bec-ome head of sales responsible for field sales. Duncombe was previously head of sales at Platform, the intermediary arm of Britannia Building Society. He will start his role on August 2.

Sue Carvell will become head of telephone sales for the bank, taking responsibility for the centres Glasgow and Manchester and tasked with improving service levels.

Carvell joined Abbey in June 2008 as divisional sales director in the South.

Both Carvell and Duncombe will report directly to Santander intermediary distribution managing director Alan Matthewson.

Matthewson says: “It is clear from spending time with our customers and key stakeholders that the number-one priority is to improve our service levels. We have made good initial progress in identifying the key issues across sales, risk and operations and there is still more work to do to become the lender of choice for the intermediary market.”

Recommended

stephen_greenstreet.jpg
1

Government must take radical approach to public pensions

One of the hottest issues facing the Government is public service pensions, where unfunded promises pose a big challenge to finances. This sector has come under pressure as the defined-benefit market has been whittled away in the private sector, where employers and employees have faced some tough decisions in recent years. In its pre-Budget forecast, […]

Clarkson Hill FSA talks continue despite loan

Clarkson Hill is still in talks with the FSA over its regulatory capital, despite the directors loaning the company £588,000. In a statement posted on the London Stock Exchange last Friday, Clarkson Hill says that the £588,00 loan made to the company by chief executive Ron Pritchard and managing director Mike Robinson has not yet […]

1

Mervyn King says we are a long way from “normal”

Bank of England governor Mervyn King believes it will be long time before the economic outlook will be considered “normal”. King told the Treasury select committee today that he is looking forward to being able to ease off stimulating the economy as it would mean a ‘smoother drive ahead’. But he suggests this may be […]

Concern over gaps in regulation proposals

Aifa has urged the Government to set out statutory objectives for the Consumer Protection and Markets Authority to oversee savings, pension and protection gaps. Aifa says the Government’s proposals on the implementation of financial regulation reforms, published this week, address aspects of regulatory failure but policy issues are ignored. Director of policy Andrew Strange says: […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment

    Close

    Why register with Money Marketing ?

    Providing trusted insight for professional advisers. Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and thought leadership.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm

    Email: customerservices@moneymarketing.com