Abbey for Intermediaries has appointed Jeremy Duncombe as head of field sales in a restructure of its intermediary distribution management team.
Jeremy Duncombe will bec-ome head of sales responsible for field sales. Duncombe was previously head of sales at Platform, the intermediary arm of Britannia Building Society. He will start his role on August 2.
Sue Carvell will become head of telephone sales for the bank, taking responsibility for the centres Glasgow and Manchester and tasked with improving service levels.
Carvell joined Abbey in June 2008 as divisional sales director in the South.
Both Carvell and Duncombe will report directly to Santander intermediary distribution managing director Alan Matthewson.
Matthewson says: “It is clear from spending time with our customers and key stakeholders that the number-one priority is to improve our service levels. We have made good initial progress in identifying the key issues across sales, risk and operations and there is still more work to do to become the lender of choice for the intermediary market.”