In October 2006, we took the big step of exiting our network to be directly regulated by the FSA. We were advised to expect problems as application forms were difficult to complete and to expect delays of up to three months. We were also expecting to deal with a faceless conglomerate.
What a surprise, therefore, to be looked after by a delightful Sarah Wingrove, who from day one called to acknowledge our application and by day 21 had given us preliminary approval. We have now gone to live with the FSA from January 2. Many thanks to a very efficient, professional and personal service.