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FOS may reopen cases after exposé on poor staff training

The Financial Ombudsman Service may reopen thousands of completed cases following undercover reporting that discovered staff had incomplete training. Some staff had to resort to using Google to do their own research on complained-about products. Other employees said they were thrown into cases with little or no training. The findings air tonight in Channel 4’s […]

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Malcolm Kerr: A history of the salesman

It has been a long time coming but regulation has finally worked to eradicate poor practice In March 1962 a small, prematurely grey, former lieutenant in the US Airforce arrived in London and took offices in the West End. His mission was to establish a “pyramid” direct sales force on behalf of Investors’ Overseas Services, […]

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Ombudsman sides with Old Mutual over death benefits claim

The Pensions Ombudsman has decided in favour of Old Mututal Wealth after a widow claimed the trustee of her deceased husband’s pension awarded death benefits wrongly. In the case, Mrs Y complained Old Mutual Wealth Pension Trustee failed to take account of recent arguments she made and provide an adequate explanation of the decision it […]

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Can artificial intelligence solve the DB transfer problem?

Pension transfers are a minefield for advisers but the makers of a new tool believe their algorithms can provide the answer The recent launch of Wealth Wizards’ artificial intelligence capability, Turo, illustrates the possibilities technology can bring to advice. Turo enables robo-advice to be delivered in line with an advice firm’s way of doing things. […]

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