I read the letter from Paul Wearden (Money Marketing, May 3) with
interest. Axa Equity & Law has indeed been looking into a claim from one of
Mr Wearden's clients for total and permanent disability
under a critical-illness policy.
We take claims of this nature extremely seriously and rely on detailed
medical information and advice, which has to remain confidential, before
settling the claim.
In this case, we have recommendations and opinions from a number of
specialists. Some significant recommended treatments have not yet been
carried out. We cannot consider that a claimant would be permanently
prevented from carrying out any occupation (the terms of the policy) until
all possible treatments have been carried out and the results known.
Naturally, we expect that the claimant is willing to pursue any reasonable
course of treatment that may result in an improvement in their quality of
I would like to assure Mr Wearden and his client that we will continue to
work towards resolving this claim as quickly as possible.
Axa Sun Life,