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Detailed medical evidence holding up Axa claim

I read the letter from Paul Wearden (Money Marketing, May 3) with

interest. Axa Equity & Law has indeed been looking into a claim from one of

Mr Wearden&#39s clients for total and permanent disability

under a critical-illness policy.

We take claims of this nature extremely seriously and rely on detailed

medical information and advice, which has to remain confidential, before

settling the claim.

In this case, we have recommendations and opinions from a number of

specialists. Some significant recommended treatments have not yet been

carried out. We cannot consider that a claimant would be permanently

prevented from carrying out any occupation (the terms of the policy) until

all possible treatments have been carried out and the results known.

Naturally, we expect that the claimant is willing to pursue any reasonable

course of treatment that may result in an improvement in their quality of


I would like to assure Mr Wearden and his client that we will continue to

work towards resolving this claim as quickly as possible.

Sue Cossey

Claims manager

Axa Sun Life,



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