Managing director Alan Cleary says some landlords with defaulting portfolios have had to change their phone numbers after being inundated with calls.
He says: “These mortgage servicers are using pre-programmed diallers that will attempt to call the landlord three or four times a day. We know of landlords who have 20 properties and have been called 60 times.
“This is a classic example of one size fits all – the servicer just sends a letter, sends another letter and then barrages the borrower with calls.”
Smartlandlord.co.uk managing director Keshav Thukaram says because buy to let is unregulated, some lenders do not treat their customers with the same care they would residential borrowers. He says: “TCF is not as high up on the radar as it could be with these firms.”