I have just had to spend some time with a very upset widow who opened documentation from an investment group that is about to transfer from unit trusts to Oeics.
The letter was addressed to “Mr 'John Smith' Esq Deceased” and started “Dear Unit Holder”.
The second page was similarly addressed and invited him to vote on the matter.
To cap it all, the last page was a change of address form, also addressed to “Mr 'John Smith' Deceased”.
Foresight IFAs, Aylesbury, Bucks