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Cyber system stops IFAs having to hang on the telephone

IFAs could soon be able to avoid hanging on the telephone for hours waiting for product providers with, a new relationship management system from Cyberspace Group Services.

The service will allow advisers to lodge queries with providers 24 hours a day and have the query automatically routed to the correct department.

Unlike email queries on providers&#39 extranets, the system enables advisers to track when queries were lodged and escalate the urgency of requests if there is no response.

The service is available free to advisers. Cyberspace Group Services is in talks with product providers to implement the software on to their systems. creators argue that providers should support the system to offer IFAs better support from their extranet and phone services. They can monitor the progress of queries using only one keyword, placing advisers in greater control of the management of communications passing between IFA and the provider.

Cyberspace Group Services says the website can act as the IFA&#39s virtual broker consultant, boosting business efficiency and saving time.

Sales manager Clive Bridgman says: “Having been a financial adviser for 27 years myself, I have spent countless hours waiting to talk with life companies and mortgage advisers.

“Now I can set up a query at any time and the system tracks all my queries. If I want to know were my commission is I can get to the department without picking up the phone.”


Newcastle Building Society – Income & Growth Property Bond

Monday, May 27, 2002Type: Guaranteed growth bond and high interest accountGUARANTEED GROWTH BONDMinimum-maximum investment: £1,000-£500,000Term: Three or five yearsInterest rate: 4% gross a yearCharges: ImplicitReturn: 100% of growth in the Halifax Price Index for three year term,120% of growth in the Halifax Price Index for five year termGuarantee: Capital returned in full regardless of movement […]

Multi-ties will not help consumers

The new multi-tie proposals are designed in a manner that will allow the big insurance companies to control and dictate the marketplace even more so than they currently do.For example, Legal & General must be one of the biggest providers of missold endowment policies, acting as a tied agency facility for numerous banks and building […]

ABN injunction against star managers lifted

ABN Amro star managers George Luckraft and Nigel Thomas have had an injunction preventing them working for Framlington lifted in advance of further legal action.The injunction, which was filed by ABN for breach of contract last week, was overturned on Friday but replaced by an identical undertaking by the two managers, which means they will […]

Tier pressure inflates costs

Low-tier advice, or as some call it more harshly dumbed down advice, may not be the answer to everyone&#39s prayers after all.Research by consultancy AT Kearney suggests that a lower-tier advice distributor firm would need sales of nearly £500,000 per salesman per year to turn a profit.Of course, the research is not definitive as it […]

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Healthcare predictions for 2015 from Jelf Employee Benefits

The continuing fall-out from the Competition and Markets Authority’s (CMA’s) review, the rise of the private GP and digital engagement will be the primary focuses in the private healthcare industry during 2015, according to Iain Laws, managing director, healthcare and group risk, at Jelf Employee Benefits.


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