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Cyber system stops IFAs having to hang on the telephone

IFAs could soon be able to avoid hanging on the telephone for hours waiting for product providers with Adviser-support.com, a new relationship management system from Cyberspace Group Services.

The service will allow advisers to lodge queries with providers 24 hours a day and have the query automatically routed to the correct department.

Unlike email queries on providers&#39 extranets, the system enables advisers to track when queries were lodged and escalate the urgency of requests if there is no response.

The service is available free to advisers. Cyberspace Group Services is in talks with product providers to implement the software on to their systems.

Adviser-support.com&#39s creators argue that providers should support the system to offer IFAs better support from their extranet and phone services. They can monitor the progress of queries using only one keyword, placing advisers in greater control of the management of communications passing between IFA and the provider.

Cyberspace Group Services says the website can act as the IFA&#39s virtual broker consultant, boosting business efficiency and saving time.

Sales manager Clive Bridgman says: “Having been a financial adviser for 27 years myself, I have spent countless hours waiting to talk with life companies and mortgage advisers.

“Now I can set up a query at any time and the system tracks all my queries. If I want to know were my commission is I can get to the department without picking up the phone.”

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