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Customers continue to leave Big Four banks

Around 3.5 per cent of the Big Four banks&#39 current account customers are set to switch in the next year, according to figures published by Which magazine.

The survey shows that 863,872 intend to leave the Big Four and that the rate of switching has almost tripled since the DTI carried out its research into switching behaviour in 2000. At that time only 6per cent of total current account customers had switched in the previous five years.

Which head of money research Ashley Sharpe says: “We’re delighted to see these figures show that more and more customers of the Big Four banks are voting with their wallets and refusing to put up with dreadful rates of interest and poor service.”

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