View more on these topics

Customer neglect

I read with interest D Budge&#39s open letter to Legal & General last week. He has hit the nail on the head although sadly the situation is by no means confined to Legal & General.

Most of the large insurers are only too happy to put vast resources into new business generation but neglect the customers that have saved with them for decades.

These longer-standing customers are usually dealt with by out-of-date systems (sometimes paper-based) in departments with up to 50 working-day turnround times and a couldn&#39t-care-less attitude.

David Hopkinson

JFW Robinson & Co

New Oxford Street

Workington

Recommended

RSAE builds on healthy living

Royal & SunAlliance Eurolife has established the RSAE Framlington health fund, a mirror fund that invests in the Framlington International Portfolios health fund.This Luxemburg-based Sicav aims for capital growth by investing in healthcare and medical products and services. Biotchnology is likely to consist of around 40 per cent of the portfolio with lesser amounts going […]

&#39No fast bucks to be made in buy-to-let market&#39

Buy to let is not the “fast buck” market many borrowers think it is and new landlords must research the market properly before making a purchase, warns UCB Home Loans.According to the lender, the buy-to-let market grew by a massive 62 per cent last year, with 184,900 buy-to-let mortgages outstanding at the end of December […]

&#39Regulation of GPPs needs to be tidied up&#39

Many IFAs do not have sufficient specialism to deal with corporate pensions and there is a need to tidy up the regulation of group personal pensions, according to the Pickering report.Pickering is also calling for a “new kind of regulator” to police the way that IFAs deal with occupational pensions and the way that group […]

NU offering FTSE-linked bond in wake of falls

Norwich Union is targeting IFAs with a structured product linked to the FTSE 100 and guaranteeing a full return of capital after four years.The Prosper guaranteed capital bond is the second version of a product previously distributed through its tied agents. It is being launched to take advantage of the market being at its lowest […]

Large-cap growth alpha thesis: seeking risk-adjusted excess returns

Content supplied by Loomis, Sayles & Company — an affiliate of Natixis Global Asset Management For mutual fund investors and managers of large pensions or endowments, a major challenge is to identify those portfolio managers who are most likely to deliver superior risk-adjusted returns in the future. Understanding how an investment philosophy informs a manager’s decision […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

    Leave a comment