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Critical change as L&G opts to publish claim data

Legal & General has respon- ded to IFA pressure and will publish its critical-illness insurance claim statistics in line with the rest of the industry.

The firm believes figures from different life office cannot be compared on a like-for-like basis.

It says that several factors influence claims being tur- ned down such as the per- iod between policies being taken out and an illness being diagnosed.

In the first half of this year, L&G paid 640 CI claims to the value of 37.8m and declined 182 claims – 129 for non-disclosure and 53 for not meeting CI policy definitions.

Protection director Bernie Hickman says: “We have had requests from advisers for declined critical-illness claim figures. In the interests of transparency, we have decided to publish the data.”

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