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Advisers question FOS impartiality claims

Advisers have called into question claims made by the head of the Financial Ombudsman Service that the complaints adjudicator is “not a consumer champion”. Earlier this week, Caroline Wayman told a committee of MPs that the FOS’ job was not to “advance the cases of the individual” but to provide a “level playing field”. Wayman […]

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Phil Wickenden: The power of likeability when choosing a provider

There are lots of reasons why I should ditch my Blackberry. For starters, networks do not make it easy to buy the things. My current model – The Priv – was astonishingly hard to find. Despite calling infinite Vodafone locations around the country, it was impossible to locate a store with a floor model I […]

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Waspi women should be given £15,000 each, Lib Dems say

The Liberal Democrats have called on the Government to correct the “injustice” faced by the Women Against State Pension Inequality Campaign by giving them £15,000 each. Stephen Lloyd, the Liberal Democrat spokesman for work and pensions says the Government should do so immediately. Lloyd argues successive administrations have failed to help women who are set […]

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AJ Bell survives complaint from former adviser over Sipp failures

A former adviser claiming that AJ Bell made a string of errors over his Sipp has lost his complaint at The Pensions Ombudsman. The nature of the allegations against the Sipp provider, which have been made over a number of years, led AJ Bell to take the “unprecedented decision” to ask the client to transfer […]

How do you choose the best online service?

By Ross Jackson, senior marketing manager There are many different protection online services available in the market and no doubt you’ll have used a few when submitting protection business. But why should you have to put up with slow, unresponsive sites for your business when you’re used to dealing with slick, modern user experiences in your […]

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