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FCA fines Clydesdale Bank £20.6m over PPI complaint handling

The FCA has fined Clydesdale Bank £20.6m over serious failings in the way it handled payment protection insurance complaints. This is the largest ever fine imposed by the FCA for PPI-related failings. The FCA says in mid-2011 Clydesdale implemented inappropriate policies which meant that its PPI complaint handlers were not taking into account all relevant […]

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Peter Hargreaves steps down from HL board

Peter Hargreaves has stepped down from the board of Hargreaves Lansdown, the firm he co-founded with Stephen Lansdown in 1981, with immediate effect. Hargreaves says he wants to spend more time with his family and pursue other interests but will remain “in close touch” as a major shareholder. He says: “I believe this is the […]

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Chris Gilchrist: A vision of the future

Mo wakes me at 6am because one of my New Year’s resolutions was to rise half an hour earlier. Using silent mode, she tells me: “we’ve had an upgrade”. I have learnt the difference between “we” and “I”. “We” means Mo and 200 million similar devices, the data cloud they link to and the AIs […]

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Britain's “Forgotten Army”: The collapse in self-employed pension membership – and what to do about it

Pension scheme membership among employees has risen by more than five million in the past four years because of the policy of automatic enrolment into workplace pensions. But Britain’s army of 4.4 million self-employed people, who account for one in seven of the workforce, are not covered by automatic enrolment. Pension coverage among the self-employed […]

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