View more on these topics

Court says FOS must keep to 100k limit

The High Court has ruled that the Financial Ombudsman Service does not have the power to make binding “directional” awards requiring redress payment of over 100,000.

The FOS has the power to make two types of binding awards, a monetary award capped at 100,000 and a directional award, in which a firm takes such steps as the FOS considers “just and appropriate”, which is not subject to a financial limit.

However, the ruling was brought on two separate cases where a complainant had obtained an FOS award in his favour, which appeared to require a redress payment of over 100,000 and, in one, well over 1m.

The complainants – Roger Bunney and Jeremiah James Cahill – brought the case to the High Court after Burns-Anderson and Timothy James and Partners refused to pay more than 100,000.

The two firms, represented by law firm CMS Cameron McKenna, argued that if an award requires the payment of money to, or for the benefit of, the complainant, it is a monetary award and therefore subject to the 100,000 limit.

The court held that it is not necessary for an award to be quantified in monetary terms in order to be classed as a monetary award and so the 100,000 payment cap is applicable to any directional award that requires payment.

CMS say this ruling prevents the FOS circumventing the 100,000 cap by using formulae to calculate redress rather than stating specific figures.

Financial Ombudsman Service spokesman David Cresswell says: “We have always pointed out that it is for the courts to decide how much money can be awarded in the event that a consumer pursued an ombudsman award through the legal system and up to the courts to enforce. This is welcome clarification.”

Collegiate legal director Martin Archer says: “Insurers derive real comfort from the 100k FOS limit when assessing premiums and this judgement is an important victory


Combine harvesters

Investors looking to reap profits from commodities can utilise a variety of investment vehicles.

Standard choice

How very different life is now compared with when I started as an adviser. Clients are more demanding of service and the timescale of its delivery. Containing costs is key to a profitable business. Some costs such as regulatory costs are unavoidable. Some such as administration costs are controllable.These demands led us to consider what […]

Nigeria cover image - thumbnail

White paper — Nigeria International Insights

Jelf Employee Benefits closely examines healthcare provision and challenges within Nigeria. This will be of particular interest to HR decision makers with employees based in Nigeria, and assesses the environment, risks, facilities and safeguards that are relevant to organisations that are actively deploying expatriate staff in this location.


News and expert analysis straight to your inbox

Sign up


    Leave a comment


    Why register with Money Marketing ?

    Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

    News & analysis delivered directly to your inbox
    Register today to receive our range of news alerts including daily and weekly briefings

    Money Marketing Events
    Be the first to hear about our industry leading conferences, awards, roundtables and more.

    Research and insight
    Take part in and see the results of Money Marketing's flagship investigations into industry trends.

    Have your say
    Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

    Register now

    Having problems?

    Contact us on +44 (0)20 7292 3712

    Lines are open Monday to Friday 9:00am -5.00pm