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Cooperative doesn’t live up to its name

As an adviser in this age of great enlightenment of the RDR, transparency, CAR , TCF, it is a shock to be swiftly transported back to the 1970s when asking for an open market option from the Cooperative Insurance Company which just seems to want to hang on to the money to the bitter end.

I have one client with throat cancer where the receiving scheme had to send the paperwork five times to the CIS as they said they kept losing it. This started in February and the client has still not received anything.

Another client has faxed three times, emailed once and posted twice his transfer discharge papers to be met with the CIS’s standard response we have never received anything.

The CIS’s first line of obstruction is to staff the department with young, inexperienced people who take the flak and the blame. This a standard tactic of CIS’s Victorian management style and does not match with their highly publicised ethical front.

John Miller

Independent financial adviser

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