I have one client with throat cancer where the receiving scheme had to send the paperwork five times to the CIS as they said they kept losing it. This started in February and the client has still not received anything.
Another client has faxed three times, emailed once and posted twice his transfer discharge papers to be met with the CIS’s standard response we have never received anything.
The CIS’s first line of obstruction is to staff the department with young, inexperienced people who take the flak and the blame. This a standard tactic of CIS’s Victorian management style and does not match with their highly publicised ethical front.
Independent financial adviser