View more on these topics

Consumers warned over FOS imposters


The Financial Ombudsman Service has issued a new warning over imposters using its name to trick consumers into revealing information.

In a note issued today, the FOS says consumers have been receiving fraudulent emails and phone calls from scammers, claiming to represent the ombudsman.

The note warns conmen may use the FOS name to obtain information on the personal or financial circumstances of victims.

It also warns of “number spoofers”, technology that allows scammers to make it look like a call is coming from an ombudsman number.

The FOS says: “The ombudsman is a free service. We will never ask you for money and we don’t pay compensation to you directly. If we’ve investigated your complaint and upheld it, we may tell the business you are unhappy with to pay compensation – but money won’t be paid out by the ombudsman.

“The FOS doesn’t ‘cold call’ consumers, and we never email or phone people out of the blue to ask for personal information.

“We would only contact you if you’ve already been in touch with us to register a complaint – and then we would only speak to you about that complaint.”

An FOS spokesperson says: “We have seen a noticeable uptick in people calling us about this. It’s quite a big jump from being cold called to calling the organisation concerned about it.

“So we think the true number of people facing this kinds of scams is probably quite a bit higher than the number of calls that reach us.”



High Court overturns Ombudsman in landmark pension liberation ruling

A landmark High Court ruling against Royal London has put pensions savers at increased risk of pension liberation scams, lawyers warn. In a judgement today, the High Court overturned a Pensions Ombudsman decision that sided with Royal London over a suspicious £8,000 transfer to a SSAS in 2014. The ruling comes after Donna-Marie Hughes appealed […]


Pensions Ombudsman awards £10k after provider fails to flag GAR

The Pensions Ombudsman has awarded a pensioner nearly £10,000 after provider Abbey Life and consultant Towers Watson failed to alert her to a guaranteed annuity rate. Diane Godfrey paid into a company pension scheme, administered by Abbey Life, for two years up to 1980. She retired in 2004 but according to the Ombudsman was not […]


FOS freezes budget; plays down pension freedoms concerns

The Financial Ombudsman Service is planning to keep its budget flat as is plays down the impact of the new pension freedoms. It says the reforms, which came into effect in April this year, have “so far resulted in a relatively small number of enquiries and complaints reaching us”. It adds these mainly relate to […]


News and expert analysis straight to your inbox

Sign up


There are 3 comments at the moment, we would love to hear your opinion too.

  1. Is nothing sacred!

  2. We live in a technological and ever more sophisticated world. It doesn’t help if you have a nation of numpties. At every turn we have illustrations of how dim too many of the populace are. That Government and their Quangos spend very large amounts of money trying to protect these people seems very much like a fools errand to me.

  3. I was contacted by a clone FOS site but I soon realised that is was a spoof when I found that they were clued up and knew what they were doing

Leave a comment


Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm