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Consumers vote providers top for customer care

Financial services providers have been voted top at looking after their customers in a survey of UK consumers.

The research, by the Henley Centre for Royal Mail, found 59 per cent of the 1,000 respondents said their strongest relationship was with their main financial services company such as their high-street bank, rating them the best sector for customer relationship management.

Only seven per cent of respondents said their strongest relationship is with a high-street retailer and 11 per cent gave their main

utility company the highest rating.

Consumers were also asked to compare their expectations of service

levels to their actual experience when they deal with companies. Again financial services emerged in the most favourable light, ahead of travel, utilities, home shopping and high-street retailers.

Of those questioned, 81 per cent say their financial service provider is easy to contact and treats them professionally.

Royal Mail says there is still room for financial services firms to improve as only 67 per cent claim they feel like a valued customers and just over half say their loyalty is recognised.

But financial services still out-performs the other

sectors with 56 per cent of people saying their holiday company treats them professionally and about 50 per cent saying they feel valued by their high-street retailer or home shopping provider.

Royal Mail director distance selling Derek Fairhurst says: “Today&#39s empowered consumer wants to control how, when and why companies communicate with them.”


Scottish Legal Life offers extra allocation online

Scottish Legal Life is offering investors a 2 per cent allocation on its mutual investment bond for applications made through its website. Allocation rates are now at 98 per cent for investments between £2,000 and £4,999, 99 per cent for sums between £5,000 and £9,999, 100 per cent for sums between £10,000 and £49,999 and […]

Bristol & West – The Balanced Guaranteed Equity Bond

Wednesday, October 31, 2001.Type: Guaranteed equity bond and high interest account.GUARANTEED EQUITY BONDAim: Growth linked to FTSE 100, Eurostoxx 50 and Nikkei 225indices.Minimum-maximum investment: £500-no maximum.Term: Six years.Guarantee: Capital returned in full at end of term regardless ofmovement in indices.Return: Up to 80 per cent of growth in indices.Interest rate: 5 per cent a year.Closing […]

Skipton Building Society – 5 Year Guaranteed Growth Bond

Tuesday, October 30, 2001.Type: Guaranteed growth bond.Minimum-maximum investment: £2,000-£50,000.Term: Five years.Interest rate: 4.75 per cent a year.Return: Up to 50 per cent of original investment linked to FTSE 100, Eurostoxx 50 and S&P 500 indices.Guarantee: Capital returned in full at end of term plus 22 per cent of initial investment regardless of movement in indices.Commission: […]

&#39IFAs have an important role&#39

MM: There is a perception in the industry that the Government appears to be listening more these days. Do you think this is the case and if so, why?RK: I certainly approach things with an open mind and I am always keen to talk to the industry to hear what it has to say.MM: You […]


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