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Drawdown boosts Pru sales but new business profits down

Sales in Prudential’s UK business are up 8 per cent year-on-year as bonds, personal pensions and drawdown products offset the loss of annuities, the firm’s quarterly results show. UK retail sales, on an annual premium equivalent basis, hit £169m in the three months to March, compared to £157m to the same quarter last year, a […]

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Joanne Smith: Don’t let poor performance management lead to misselling

Despite recent industry improvements on staff incentives in a bid to reduce misselling, wider performance management techniques have been found to negatively influence the behaviour of frontline staff. The FCA has been clear in its stance that firms that offer staff incentives or use ‘pushy’ performance management techniques to drive sales are not operating in […]

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A tailored approach to protection

By Ian Smart, Product Architect, Royal London In an ideal world, clients would be able to afford as much protection cover as they wanted, but few would describe current times as anything approaching ideal. But this doesn’t mean that they have to indulge in an either/or decision that results in missing out on some essential […]

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