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Concern over Bright Grey’s online system

Insurance application outsourcing firm MorganAsh says it is worried over the quality of Bright Grey’s online application system after the provider admitted that large numbers of applicants are having to make material changes to their forms.

Bright Grey says 27 per cent of people made changes when they were sent a copy of their application form to check in the past year.

MorganAsh managing director Andrew Gething says the wet signature process catches some missing information. However, he is concerned that a significant number of people may risk claims being declined due to non-disclosure if they do not bother making changes to their applications.

He says: “The fact that 27 per cent of applicants send back their forms with material changes means that Bright Grey’s online application process is very poor at collecting information. As only a proportion of people will diligently read and return the application, Bright Grey is admitting that a further proportion are open to contentious issues if they claim.

“But hats off to Bright Grey for admitting this. I know other providers’ online systems have similar problems and it will be good to see if they come clean.”

Bright Grey product director Roger Edwards says: “The questions we use are held up by the Association of British Insurers and Financial Ombudsman Service as second to none but no matter how clear the questions are, there will be people who want to change their answers.”

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