TSB and owner Sabadell will face the Treasury select committee this week to explain the recent failures of its online banking system. TSB attempted to move customers to its new IT platform more than a week ago but the shift resulted in hundreds of thousands of customers being locked out of their accounts, with some […]
Advisers are being targeted by claims management companies offering payment for referring complaints related to defined benefit pension transfers. Capital Asset Management chief executive Alan Smith was sent a letter this month from Birkenhead-based firm Pension Justice, which claims to be a “missold pension compensation specialist”. The letter asks advisers if they have seen clients […]
Barclays has rolled back on plans to launch a robo-advice service, Money Marketing understands. The bank launched a new self-directed investment platform, Smart Investor, in August last year. Sources tell Money Marketing that the bank was also planning to complement this with a hybrid advice offering that would combine online services with a face-to-face element, […]
In August 2015, I made the mistake of checking my work emails late one Sunday evening. Instead of turning in for the night, I poured myself a fresh cup of coffee and turned my laptop on. The reason was an embargoed press release from the FCA announcing it was about to undertake a wholesale assessment […]
A report from the Centre for the Modern Family out last week presents some interesting — and perhaps rather worrying — findings.
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