View more on these topics

Companies waste my time online

At first, I found it quite amusing that life companies have not had the consumer response to-commerce they were hoping for so instead they want to turn their attentions to IFAs (Money Marketing, September 13.)
Unfortunately, having wasted another half-hour of my time with Legal & General’ online term insurance application, I wish they would leave me alone and let me continue with paper-based applications while they waste their direct customers’ time with this website.
Having agreed with my clients that a simple term insurance application for £250,000 with the husband proposing the wife would be the most straightforward way,I completed a proposal form.
I was in the clients’ home at 9pm and trying to do an applic-ation online in someone else’ house is not really acceptable.
Back at the office, I spent half an hour inputting the details, all for the sake of an extra bit of commission. At the end of the process, I was informed that the application was successful but at no time did it prompt me as to how the case should be set up.
Thinking I had done something wrong, I phoned the helpline, only to be told that the ability to cross-propose or place in trust is not available. Why does it not clearly say this at the beginning? Or even better, why doesn’ it allow you to set up a plan on any basis?
The thought that all the other incompetent insurance companies I have the unfort-unate pleasure of dealing with are now turning their-comm-erce attentions to me makes me feel like leaving the industry even more than Sandler, Myners, Brown and Co.
This used to be a pleasant job where you could advise clients, fill in a bit of paperwork and be paid reasonably. All I seem to do now is moan. Oh no, I’ at it again.

Tony Joannou
The Independent Insurance Index,London SE13

Recommended

Pru set to integrate Scottish Amicable

Scottish Amicable&#39s days as a separate company are numbered following a major overhaul of Prudential&#39s business divisions and top-level staff.As revealed in Money Marketing in August, Pru is being restructured under new boss Mark Wood. ScotAm will no longer be a stand-alone business and will become fully integrated within Pru. Pru bought ScotAm in March […]

Bank of England cuts rate to 4.75 per cent

The Bank of England has cut interest rates by 0.25 per cent to 4.75 per cent, following yesterday&#39s 0.5 per cent cuts by the US Federal Reserve and the European Central Bank.The cut was made desite inflation rising 0.4 per cent last month to 2.6 per cent, just above the Government&#39s target rate of 2.5 […]

Charls Schwab Europe announces new chief exec

Online stockbroker Charles Schwab Europe has announced the appointment of Craig Walling as its new chief executive. Walling, who will replace Bob Duste who is returning to work for Charles Schwab&#39s operations in San Francisco, will be based at the company&#39s European headquarters in Milton Keynes.He has 25 years experience in the financial industry across […]

Another Towry man for Wentworth

IFA retirement specialist firm Wentworth Rose has appointed Malcolm Thomas as head of pensions, the second recruit from Towry Law in the last month. Thomas joined Hogg Robinson in 1994 and moved to Towry last year as sales manager leading its retirement advice teams. Towry is requiring board director Tudor Taylor to honour his contract […]

Finding security in bond markets

Martin Foden, head of credit research at Royal London Asset Management, explores the role of secured bonds, considering the impact of default and the characteristics of secured bonds versus supranationals and highlighting some examples. He also examines the evolution of the credit market and rating agency inefficiencies. Read the article in full: The value of […]

Newsletter

News and expert analysis straight to your inbox

Sign up

Comments

There is one comment at the moment, we would love to hear your opinion too.

  1. fDHscm vzphtcisdtke, [url=http://mgxnniwkcbns.com/]mgxnniwkcbns[/url], [link=http://cjopmfalurad.com/]cjopmfalurad[/link], http://helsxakgfdbb.com/

Leave a comment

Close

Why register with Money Marketing ?

Providing trusted insight for professional advisers.  Since 1985 Money Marketing has helped promote and analyse the financial adviser community in the UK and continues to be the trusted industry brand for independent insight and advice.

News & analysis delivered directly to your inbox
Register today to receive our range of news alerts including daily and weekly briefings

Money Marketing Events
Be the first to hear about our industry leading conferences, awards, roundtables and more.

Research and insight
Take part in and see the results of Money Marketing's flagship investigations into industry trends.

Have your say
Only registered users can post comments. As the voice of the adviser community, our content generates robust debate. Sign up today and make your voice heard.

Register now

Having problems?

Contact us on +44 (0)20 7292 3712

Lines are open Monday to Friday 9:00am -5.00pm

Email: customerservices@moneymarketing.com