At first, I found it quite amusing that life companies have not had the consumer response to-commerce they were hoping for so instead they want to turn their attentions to IFAs (Money Marketing, September 13.)
Unfortunately, having wasted another half-hour of my time with Legal & General’ online term insurance application, I wish they would leave me alone and let me continue with paper-based applications while they waste their direct customers’ time with this website.
Having agreed with my clients that a simple term insurance application for £250,000 with the husband proposing the wife would be the most straightforward way,I completed a proposal form.
I was in the clients’ home at 9pm and trying to do an applic-ation online in someone else’ house is not really acceptable.
Back at the office, I spent half an hour inputting the details, all for the sake of an extra bit of commission. At the end of the process, I was informed that the application was successful but at no time did it prompt me as to how the case should be set up.
Thinking I had done something wrong, I phoned the helpline, only to be told that the ability to cross-propose or place in trust is not available. Why does it not clearly say this at the beginning? Or even better, why doesn’ it allow you to set up a plan on any basis?
The thought that all the other incompetent insurance companies I have the unfort-unate pleasure of dealing with are now turning their-comm-erce attentions to me makes me feel like leaving the industry even more than Sandler, Myners, Brown and Co.
This used to be a pleasant job where you could advise clients, fill in a bit of paperwork and be paid reasonably. All I seem to do now is moan. Oh no, I’ at it again.
The Independent Insurance Index,London SE13