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Combine harvester

Our business was paper-based until 2003, when we discovered that the filing cabinets had much more office space than the staff.

Since then, we have used 1st Software as our principal package provider and have chosen Cofunds as our preferred platform for several reasons.

We find that Cofunds links in with 1st Software seamlessly, enabling us to integrate Cofunds’ data with all the other aspects of our clients’ affairs.

We are even able to transfer information from Cofunds into 1st Software which enables us to easily and accurately calculate a client’s capital gains tax position before, for example, converting investment funds into Isas.

This is obviously very useful as the end of a tax year approaches and Isa allowances may be unused.

In my view, the combination of 1st Software and Cofunds provides a lot of the clarity of wrap without the price tag.

The Cofunds website is excellent – clear and easy to use, with useful high-quality research tools.

Since last year, Cofunds has also provided a link for our clients to get valuations directly. The consolidation assistant is simply excellent, too.

Through the website, we also get access to a large amount of management information that generally comes in spreadsheet formats. This allows us to get any information we want quickly.

For example, we can find out which clients are exposed to what funds or our overall exposure to any one fund.

In combination with 1st Software, it helps greatly with the preparation of our retail mediation activities return.

Service levels are very good. I find that the people on the helplines seem to know their stuff and are quick to help us out when we need something in a hurry.

Obviously, as we are increasingly web-based, dealing with Cofunds can be much quicker than the old phone and paper-based methods of buying and switching funds.

This is much quicker for us and our clients and much less time is wasted on admin when we could be talking to clients.

David Neeley is a director at Robert A Neeley Have you fallen in or out of love with your platform? Email
will.henley@ centaur.co.uk with your story

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