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Co-op says there&#39s no place like home service

Co-operative Insurance Society has hit back at criticism of the

home-service financial services industry.

It is concerned that all companies with a home-service division are being

tarred with the same brush.

The FSA says industrial-branch products are poor value and customers

should be wary of them.

Labour MP Jim Cousins and Liberal Democrat MP Vincent Cable have called

for the FSA to conduct an invest igation into the sector.

The Co-op says 98 per cent of its new business covers products such as

Isas, unit trusts and with-profits bonds.

It says customers like products that are “delivered in the comfort and

convenience of their own homes”.

Figures for 1998 show CIS had £1.7bn in life insurance and pension funds

under management, with only £140m from industrial-branch business.

CIS general manager Martin Clarke says “It is important not to confuse

customers by suggesting that those insurance com-panies which provide a

service to people in their homes only offer industrial-branch business.”

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Guide: 10 required letters — what to send, to whom and when?

This guide from Johnson Fleming will take you through the required communication and also give ideas for additional actions that will ensure your auto-enrolment project is a success. The topics in this guide include: the letters you need to send out; what to send and when; the importance of employee engagement; and what to consider as additional communication.

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