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Co-op offering a range of deals for first-time buyers

Co-operative Bank is targeting first-time buyers with three new products and a dedicated telephone helpline.

Its new range consists of a parental guarantor mortgage, a no-deposit or 100 per cent mortgage and a gradu- ate mortgage.

Its Mortgage Minder helpline will direct callers to a dedicated team handling first- time buyer enquiries and will ensure that the same person always handles the applica- tion for consistency throughout the process.

The bank is also producing a first-time buyer’s guide, which is available online, including information such as how to choose the right type of mortgage, how to deal with estate agents and solicitors and how to select the right type of survey. It also includes a glossary of mortgage terms and conditions.

None of the bank’s loans incorporates a higher lending charge for first-time buyers.

Director of marketing management David Newman says: “This is just the first step of our innovative first-time buyer mortgage service.

“Buying a home for the first time is a frightening prospect for a lot of people and, as such, we appreciate the need to offer ongoing help and guidance throughout the bank.

“At Co-operative Bank, we believe it is important to look for new ways to develop and improve on the services we provide to our customers.”

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