Co-operative Bank and CIS are to take on another 500 service centre staff in north-west England over the next 12 months.
At a time when many other insurers and banks are outsourcing overseas, it plans to recruitment for 200 new positions and 300 existing ones in Manchester, Skelmersdale and Stockport. The bank and CIS, which are part of Co-operative Financial Services, employ around 2000 staff.
Co-operative Bank chief operating officer Sheila MacDonald says: “I believe passionately that when a customer contacts us, by whatever means, they should be dealing with one of our own staff, trained and managed by us and with a dedicated focus on our customers' needs and our products and services. So whilst others are happy to use call centres in India and other overseas locations, we do not intend to.”