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CML reveals regulation boost for brokers

Borrowers are just as likely to consult a mortgage intermediary now as they were before regulation, according to the CML.

Research by the CML revealed that consumers have not been put off from shopping around and the number of firms they sought information from before making an application was the same as before M-Day.

Consumers feel more positive about the professionalism of sales staff than they did before regulation and they rated key facts illustrations as being as useful as mortgage offer documents – yet a third of borrowers did not remember receiving either.

A large majority of consumers say they feel confident about their financial affairs.

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